Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and P2 Reserve LLC (“P2 Reserve,” “Compass Care,” “we,” “us,” or “our”), the company that operates the Compass Care application and website at usecompasscare.com (together, the “Service”). Please read these Terms carefully before using the Service.

By creating an account, or by accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference. If you do not agree to these Terms, do not use the Service.

1. Eligibility

You must be at least 18 years old to create an account and use the Service. By using the Service, you represent and warrant that you are 18 or older and have the legal capacity to enter into this agreement.

Compass Care is designed for you to organize and coordinate care for yourself and the people you care for, who may include minor children and other care recipients of any age. You may enter information about a minor or other care recipient only if you are their parent or legal guardian or are otherwise authorized to do so. Minors may not create their own accounts.

2. The Service

Compass Care is a family preparedness and care coordination tool. It gives you one place to store documents, manage health information, coordinate tasks, invite family members into a shared circle, and prepare for emergencies. The Service helps you organize information you provide; it does not provide medical, legal, or financial advice and is not a substitute for professional judgment or emergency services.

We may change, add, or remove features of the Service at any time, and we may limit, suspend, or discontinue any part of the Service without prior notice. We do not guarantee that the Service will be available at all times or compatible with every device.

3. Your Account

To use the Service you must create a password-protected account using your name, email address, and a password, or by signing in through a supported provider such as Google or Apple. You are responsible for keeping your account credentials confidential and for all activity that occurs under your account. Notify us immediately if you believe your account has been accessed without your authorization.

You agree that the information you provide when you register and use the Service is accurate, current, and complete. We may suspend or terminate your account at our discretion, including if we believe you have violated these Terms.

4. License to Use the Service

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to use the Service for your own personal and family care coordination. You may not copy, modify, distribute, sell, lease, reverse engineer, or attempt to extract the source code of any part of the Service, except where the law expressly permits it. All rights not expressly granted to you are reserved by us.

5. Your Information and Content

You retain ownership of the information and files you add to the Service, including documents, health records, photos, contacts, tasks, and other content (“Your Content”). You grant us a limited license to host, store, process, transmit, and display Your Content solely as needed to operate and provide the Service to you and the circle members you authorize, and to maintain, secure, and improve the Service. We do not sell Your Content, and we do not use it for advertising.

You are responsible for Your Content. You represent that you have the right to provide it and that, where it concerns another person such as a care recipient or emergency contact, you are authorized to enter and share that information within your circle.

6. Circles, Invitations, and Permissions

The Service lets you invite other people into a care circle and assign them roles and permissions that control what they can see and do. When you invite someone, you direct us to send an invitation to the email address you provide, and you represent that you are authorized to share that person’s email address with us for this purpose.

You are responsible for choosing whom to invite and what permissions to grant them. Granting access gives that person the ability to view and, depending on the permissions you set, modify information in your circle, and in some cases to invite others. Be careful to grant access only to people you trust and only at the level you intend. We are not responsible for the acts or omissions of the people you invite, or for access you grant in error.

7. AI and Automated Features

Certain features use automated systems. The Crisis plan feature sends relevant emergency information to our AI provider to generate a readiness plan, and the AI Scan feature sends an image of a document you choose to scan so that information can be read and used to fill in your records. Data sent to our AI provider for these features is not used to train AI models and is not retained by the provider after your request is processed.

AI-generated output may be incomplete or inaccurate. It is provided for your convenience only and is not medical, legal, or financial advice. You are responsible for reviewing and verifying any AI-generated information before relying on it, and you can always enter information manually instead of using these features.

8. No Medical, Legal, or Financial Advice

THE SERVICE AND ALL CONTENT IN IT ARE PROVIDED FOR INFORMATIONAL AND ORGANIZATIONAL PURPOSES ONLY. THE SERVICE DOES NOT PROVIDE MEDICAL, LEGAL, OR FINANCIAL ADVICE, DIAGNOSIS, OR TREATMENT, AND IT IS NOT A SUBSTITUTE FOR THE JUDGMENT OF A QUALIFIED PROFESSIONAL. ALWAYS SEEK THE ADVICE OF A QUALIFIED HEALTHCARE, LEGAL, OR FINANCIAL PROFESSIONAL WITH ANY QUESTIONS YOU HAVE ABOUT THE CARE, MEDICAL, LEGAL, OR FINANCIAL NEEDS OF YOURSELF OR THE PEOPLE YOU CARE FOR. NEVER DISREGARD OR DELAY SEEKING PROFESSIONAL ADVICE BECAUSE OF SOMETHING YOU READ OR ENTERED IN THE SERVICE.

9. Not for Emergencies

THE SERVICE, INCLUDING THE CRISIS SOS AND CRISIS PLAN FEATURES, IS A PREPAREDNESS AND ORGANIZATION TOOL. IT IS NOT AN EMERGENCY RESPONSE SERVICE AND DOES NOT CONTACT EMERGENCY RESPONDERS ON YOUR BEHALF. DO NOT RELY ON THE SERVICE TO SUMMON HELP OR DELIVER INFORMATION IN A LIFE-THREATENING SITUATION. IF YOU OR SOMEONE YOU CARE FOR IS EXPERIENCING AN EMERGENCY, CALL 911 OR YOUR LOCAL EMERGENCY NUMBER IMMEDIATELY.

10. Subscriptions and Payments

The Service offers a free tier and may offer a paid subscription (“Compass Plus”). If and when paid features become available and you choose to purchase them, you agree to pay the applicable fees and any taxes, and you authorize us and our third-party payment processor to charge your selected payment method. Prices may change, and any change will apply to billing periods after the change takes effect.

Unless required by law or stated otherwise at the time of purchase, fees are non-refundable. Subscriptions purchased through a mobile app store are also subject to that store’s terms, and you manage cancellation and renewal through your app store account. You can stop using the Service at any time.

11. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service in violation of any applicable law or regulation, or to infringe anyone’s rights.
• Enter information about another person that you are not authorized to provide, or use the Service to harass, stalk, or harm anyone.
• Attempt to gain unauthorized access to the Service, other accounts, or our systems, or interfere with or disrupt the Service.
• Introduce viruses or other harmful code, or use any robot, scraper, or automated means to access or copy the Service without our permission.
• Reverse engineer, copy, resell, or commercially exploit any part of the Service except as expressly permitted.

We may investigate and take appropriate action, including suspending or terminating your account and cooperating with law enforcement, against anyone who violates this section.

12. Intellectual Property

The Service and its contents, features, and functionality, including the Compass Care name and logo, software, text, graphics, and design, are owned by P2 Reserve LLC and its licensors and are protected by intellectual property laws. Except for Your Content and the limited license granted to you in these Terms, nothing in these Terms transfers any ownership interest in the Service to you. You may not use our name, logo, or trademarks without our prior written permission.

13. Feedback

If you send us suggestions or feedback about the Service, you grant us the right to use that feedback without restriction or obligation to you. We will treat feedback as non-confidential.

14. Third-Party Services

The Service relies on third-party providers, including our backend, AI, email delivery, and mapping providers, to function, and may contain links to third-party websites or services. We do not control these third parties and are not responsible for their content, practices, or availability. Your use of a third-party service is governed by that party’s own terms and policies and is at your own risk.

15. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE OR ANY INFORMATION IN IT WILL BE ACCURATE, RELIABLE, OR MEET YOUR NEEDS. YOU ARE RESPONSIBLE FOR MAINTAINING YOUR OWN BACKUP OF IMPORTANT INFORMATION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, P2 RESERVE LLC AND ITS OWNERS, EMPLOYEES, CONTRACTORS, AGENTS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE, ANY CONTENT IN THE SERVICE, OR THE ACTS OR OMISSIONS OF ANY PERSON YOU INVITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME OF THESE LIMITS MAY NOT APPLY TO YOU.

17. Indemnification

You agree to defend, indemnify, and hold harmless P2 Reserve LLC and its owners, employees, contractors, and agents from any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to your use of the Service, Your Content, your violation of these Terms, your violation of any law or the rights of any third party, or the acts or omissions of any person you invite to your circle.

18. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.

Except for claims that may be brought in small claims court and except for requests for injunctive or equitable relief, you and P2 Reserve LLC agree to resolve any dispute arising out of or relating to these Terms or the Service through final and binding individual arbitration, administered by a mutually agreed-upon arbitration provider under its applicable rules. The arbitration will take place in Denton County, Texas, unless you and we agree otherwise.

You and P2 Reserve LLC agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any class or representative action. You and we waive any right to a jury trial. If this agreement to arbitrate is found unenforceable, any dispute will be resolved exclusively in the state or federal courts located in Denton County, Texas.

19. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law rules. Subject to the arbitration section above, you agree to the exclusive jurisdiction of the state and federal courts located in Denton County, Texas.

20. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access to the Service at any time, with or without notice, if you violate these Terms or for any other reason permitted by law. Provisions that by their nature should survive termination, including ownership, disclaimers, limitation of liability, indemnification, and dispute resolution, will survive.

21. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you within the Service or by email to the address associated with your account, and we will update the date at the top of these Terms. Your continued use of the Service after the changes take effect means you accept the updated Terms.

22. General

These Terms, together with the Privacy Policy, are the entire agreement between you and us regarding the Service. If any provision is found unenforceable, the rest will remain in effect. Our failure to enforce any provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Nothing in these Terms creates any partnership, agency, or employment relationship between you and us.

23. Contact Us

If you have questions about these Terms, contact us at:

P2 Reserve LLC
Email: legal@usecompasscare.com
Website: usecompasscare.com